Client support
For current project and partner clients. Every request goes into one queue, so nothing gets lost in texts, inboxes and WhatsApps.
Send a request
A good request gets fixed faster. Include:
- What you expected to happen, and what happened instead
- A link to the record, workflow or page
- A screenshot, if something looks wrong
- How urgent it really is — urgent means something is broken now
Where your request is
Every request moves through the same five stages.
- RequestedIt’s in the queue.
- PlannedIt’s scheduled into a working block.
- WorkingI’m on it.
- WaitingI need something from you or a third party.
- CompleteDone, and you’ve been told what changed.
Response times
| ProjectDuring a build | Standard£1,000 a month | Partner£2,000 a month | |
|---|---|---|---|
| Where to ask | Your project channel | This form | This form, prioritised |
| Response | In agreed working periods | Within 2 working days | Within 1 working day |
| Review | Weekly project meeting | Monthly strategy call | Weekly call |